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Phrases to purge from your dictionary

There are phrases, that may have a very negative impact on the conversation, and it’s better to remove them completely from your dictionary.

Each of these phrases can be very offensive and can be understood as a direct attack on the person you are talking to. For example, when you say, “But you just said, …” you send the information that the second person changes their mind quickly and is not consistent with what they are saying. It might be true, but using this expression may make them angry and put them in a defensive state.

By using different phrases, you keep the conversation in a much better emotional state.

Principles to follow

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