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The Second Secret: One Minute Praisings
“Help people reach their full potential. Catch them doing something right.”
Praising people you manage is the second “secret” of One Minute Management. The first step is observing workers’ activities very closely to catch them doing something right. When you notice it, go to them and make appropriate contact, such as a handshake, or a hand on the shoulder, followed with a positive affirmation. The praising should be done as soon as possible. Be consistent with it, it should not take more than a minute. After awhile, people begin to catch themselves doing things right and start commending themselves.
The key to train the workers and to have the work done well, is to divide the big goals into smaller ones. Every time a person completes a part they should be rewarded. A good manager should not give a big goal to the new or less experienced worker expecting good results only to then punish them if it is not fulfilled or done properly. Assign the smaller goals to the workers best suited for the job in order to complete the bigger end goal.
Actions to take
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